Privacy Policy

Last updated 22 November 2022

Our contact details

Name: Chop Nutrition
Address: 124 City Road, London, EC1V 2NX
Email: info@chopnutrition.com

The type of personal information we collect

We currently collect and process the following information:

• Title, gender, first name and last name

• Billing address, delivery address, email address and telephone numbers

• Credit card/payment details are collected by a specialist third party provider (Stripe) not us, but we collect details about those payments and other details of products and services you have purchased from us

• Internet protocol address, your session data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website, and information about how you use our website

• We or our website platform providers collect about you from cookies (see below) and similar tracking technologies, such as web beacons, pixels, and mobile identifiers

• Your preferences in receiving direct marketing from us and your communication preferences

• We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), or any information about criminal convictions and offences.

Cookies

A cookie is a small file that we store via your browser.

Our website can use cookies to distinguish you from other users, helping us to provide you with a good experience and to improve our site.

We use the following categories of cookies:

• Strictly necessary cookies. These are cookies which are needed to make the website work properly. They include, for example, cookies that enable you to use a shopping cart or make secure payments.

• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. These also allow us to tell if you’ve left any products in your basket without checking out.

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website relevant to your interests and for advertising and retargeting purposes. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You may opt out of cookies set by specific entities by following instructions found at these links:

• Google: https://adssettings.google.com/authenticated

• Microsoft: https://account.microsoft.com/privacy/ad-settings/signedout

• Adobe: https://www.adobe.com/privacy/opt-out.html

• Facebook: https://www.facebook.com/about/ads

• LinkedIn: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

• Twitter: https://twitter.com/settings/account/personalization

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• order our products

• sign up to receive our newsletter or marketing

• make enquiries or contact customer services

• use ‘refer a friend’

• participate in our online discussions

• engage with us via social media

• enter a competition, promotion or survey.

We also receive personal information indirectly, from the following sources:

• from providers of services which facilitate our website and online ecommerce operations, including website and ecommerce platforms and payment and fraud prevention services

• from analytics providers, advertising networks and search information providers

• from data partners

• from your friends who referred you using ‘refer a friend’

• from publicly available sources; and

• from any third parties who are permitted by law or have your permission to share your personal data with us, such as via social media or review sites.

We use the information that you have given us in order to:

• fulfil any orders you place with us      

• respond to your enquires or customer service requirements

• provide you updates on your order and transaction

• share news and marketing messages

• meet our reporting and statutory obligations.

We may share this information with the following categories of third parties:

• Suppliers and service providers which process personal data on our behalf including technology service providers, post and courier service providers, bankers, lawyers, accountants and insurers

• Government departments and agencies, regulators, and law enforcement where we are required to share personal data by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We also share data with third parties connected to advertising, retargeting and analytics.

We may also share data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is your consent.

You are able to remove your consent at any time. You can do this by contacting us as detailed above. 

How we store your personal information

Your information is securely stored.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. We also keep this basic information about our customers for a maximum of seven years following your most recent purchase from us or to enable us to deal efficiently with any after-sales queries that you may have. We keep customer profile information that you have indicated you are happy for us to have in order to keep you up to date regarding our products, services and events and will keep this information until such time as you indicate you no longer wish us to keep this data, or for seven years following your most recent active interaction with us (e.g. opening or clicking on an email we send you), whichever of these two is shorter.

Your data protection rights

Under data protection law, you have rights including:

Right of access - You have the right to ask us for copies of your personal information.

Right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the contact details above if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk